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Susanne Madsen

4 Steps to Helping Others Self-regulate

4 Steps to Helping Others Self-regulate

When was the last time you were faced with a person who was triggered emotionally? Perhaps a co-worker worrying about a change you wanted to implement. Perhaps a manager getting angry because of a delay on an important project. Or, perhaps a team member is feeling overwhelmed by the amount of work on their plate.

Did their emotions spiral out of control? Or were you, as a bystander, able to help them get back on an even keel so that you could have a constructive conversation about how to move forward? That’s what this post is all about – understanding the steps you can take to help others self-regulate and thereby collaborate.

When we help others self-regulate – and are emotionally stable ourselves – we get much better results in any area of life. Not only is it more enjoyable to collaborate when our hearts and minds are open. The brain is also sharper, more creative and resourceful when we are emotionally regulated rather than when we are consumed by anger, fear or frustration.

In this course, you’ll learn how to help others self-regulate their emotions in high-stress situations, whether it’s a frustrated colleague, an overwhelmed team member, or a critical manager.

By the end of this course, you should be able to:

  1. Recognise emotional triggers in yourself and others and apply techniques to stay calm and emotionally regulated
  2. Practice active listening and emotional validation to help others move from reactive to collaborative states
  3. Use a four-step framework to guide constructive conversations and resolve tension in both one-on-one and group settings
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