ITIL based IT Service Management Foundation
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This course has been designed to provide you with an overview of ITIL based IT Service Management.
This course is based on ITIL 'best practices' as described in the ITIL Service Management publications. The course highlights how plans, processes, functions, roles, responsibilities and knowledge management all work together to help organizations to plan, design, transition, operate and improve the IT services that will deliver agreed benefits.
In addition, the course provides the ideal background knowledge for anyone intending to operate in an ITIL based Service Management environment.