The aim of the course is to provide you with some practical tips to improve communication and confidence in dealing with difficult conservations within a project environment. This course is recommended for everyone currently or about to be working under a construction contract who struggles to handle confrontational situations including project managers, contract managers, quantity surveyors, clients, consultants, planners, contractors and their supply chain.

On completion of this course you will:

1. Know what is meant by assertiveness, passive and aggressive behaviours
2. Be able to outline some practical tips to help improve assertiveness in your team
3. Know what is meant by resilience and how to encourage it in your team